Privacy Policy

At Send’em Off Smiling, we are committed to providing brand new clothing, school supplies and shoes to needy children in the Waterloo Region in a manner that fosters trust and confidence among our clients, sponsors, donors and volunteers. That commitment includes protecting the privacy of all the personal information in our care. Therefore, we have established this Statement of Privacy Principles to govern how we collect, use, retain and disclose personal information. In handling personal information, we abide by the following principles:

Information we collect

We collect personal information in compliance with applicable laws and ethical business practices, in order to provide aid to the needy children in our region and to gain support from within our community. We limit the information we collect to that which is necessary for, or related to, these purposes.

How we use Personal Information

We may use or disclose your personal information for the purposes for which it was collected, other purposes you consent to, or as required or permitted by law. For example, subject to those limitations, we may share personal information regarding our clients with our board members, volunteers or with other organizations to provide our services or to ensure our services are not duplicated by another organization. .

We will not share your personal information, without your consent, with any organization for the purpose of that organization marketing its products or services to you.

We will keep your personal information only as long as needed to satisfy the purposes for which it was collected or as required or permitted by law.

We aim to keep our records of your personal information as accurate and up to date as is necessary to fulfill the purposes for which it is used.


We will protect personal information with security safeguards that are appropriate to the sensitivity of the information, in order to protect it from unauthorized access, release or use.

Our Privacy Commitment

We are committed to handling the personal information under our control with care. We have designated individuals who are responsible for monitoring our ongoing compliance with the Privacy Principles. We will make information about our privacy policies and practices for managing your personal information available to you.

Upon your written request, we will provide you with reasonable access to your personal information and a description of its use or disclosure, as required or permitted by law. You may also verify the accuracy and completeness of your information, and request that it be amended, if appropriate.